Making Returns As Easy As Possible
Our Hassle-Free Return Policy
If you return a product to an ABC Supply location in resalable condition within 30 days of purchase with the receipt, you will receive a full refund. To qualify, the returned product must be:
- An everyday stocked (non-special order) product
- In resalable condition
- In its original packaging (full boxes, bundles or units)
- Accompanied by the original invoice or sales receipt
For all other returns, see “Non-qualifying Returns” below.
Restocking fees may apply.
Receiving Your Refund
| Method of Payment | Amount | Method of Refund | Time to Process |
|---|---|---|---|
| ABC Supply Account | Any | Credit to account | 24 hours |
| Credit Card | Any | Credit to credit card | 24 hours*** |
| Check* | Up to $500 | Cash | Same day |
| Check* | More than $500 | Check | 3-4 business days |
| Cash** | Up to $500 | Cash | Same day |
| Cash** | More than $500 | Check | 3-4 business days |
*Must clear a 10-business-day waiting period.
**If cash received for payment has not yet been deposited, a full refund of cash can be given.
***Does not include credit card company processing time as that varies, it may take up to 2 billing cycles for a credit to appear on your credit card statement.
Non-Qualifying Returns
Returns made after 30 days:
- Any return made after 30 days of purchase with the original invoice or sales receipt may be subject to a restocking charge.
- ABC Supply reserves the right to refuse any return made after 30 days of purchase.
Returns made without a sales receipt or invoice:
- For ABC Supply account holders returning a product within 30 days of purchase, we will make every effort to look up your receipt for you. If this is possible, the same policy applies as if you had the original invoice.
- If we are unable to look up or find the invoice, the return may be refused.
Please note: Returns made to a different ABC Supply location require manager approval and may be subject to a restocking charge.
Special Orders
Returning “special orders”:
- “Special order” refers to any order of product not normally stocked by ABC Supply in a given market and/or any product that is custom-made (not stocked by the manufacturer and/or made to customer specification).
- Special order returns will be accepted contingent upon the manufacturer’s return policy. Customer is responsible for all costs associated with special order returns to the manufacturer.
Product Pickups
ABC Supply will provide on-site pickup of any qualifying return. The following will apply:
- Any product picked up on the ground by ABC Supply will be subject to a flat service fee per pickup.
- Other charges may apply. See store for details.